Legal
Terms & Conditions
Effective date: October 17, 2026
1. Acceptance of terms
By accessing or using the Ask Maurice Heating & Cooling website (the "Site") or booking an appointment, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the Site or book a visit. These terms apply to all visitors, homeowners, and contractors who request a quote or service.
2. Appointments & free quotes
Booking an appointment reserves a time for a technician to assess your heating, cooling, or hot water equipment on site. The initial assessment and written quote are free and carry no obligation to proceed with work. Appointment times are estimates; we will make every effort to arrive on time and will communicate any delays. You may reschedule or cancel an appointment at no charge with reasonable notice.
3. Quotes & pricing
Any quote provided is an estimate based on the on-site assessment and is valid for 30 days unless stated otherwise. A binding price for replacement or new installation is confirmed only when you accept the written quote and a work order is issued. Final pricing may change if site conditions differ from those assessed. No payment is required to receive a quote.
4. Replacement & new installation services
Ask Maurice Heating & Cooling provides HVAC replacement and new installation services, including air conditioning, furnaces, boilers, heat pumps, and water heaters. Work is performed by licensed technicians in accordance with applicable codes. Where required, we will obtain the necessary permits and schedule inspections. Existing equipment is assumed to be accessible; additional labor for difficult access or unforeseen conditions will be quoted before work proceeds.
5. Warranties
Installed equipment is covered by the applicable manufacturer warranty, and our installation workmanship carries its own labor warranty as stated in your work order. Warranty coverage does not extend to damage caused by improper maintenance, neglect, unauthorized modification, or normal wear. Warranty claims must be reported within the warranty period.
6. Cancellations & rescheduling
You may cancel or reschedule a free quote appointment at any time. For scheduled installation work, deposits, if collected, may be refundable up to the point of material ordering; deposits become non-refundable once equipment has been ordered. No-shows for scheduled installation may be subject to a return-trip fee.
7. Acceptable use
You agree not to use the Site to submit fraudulent bookings, misuse scheduling, reverse engineer content, transmit harmful code, or infringe intellectual property. We may suspend or terminate access for violations at our discretion.
8. Limitation of liability
To the fullest extent permitted by law, Ask Maurice Heating & Cooling is not liable for indirect, incidental, or consequential damages arising from the use of the Site or any quote provided. Our aggregate liability for any claim is limited to the amount you paid for the relevant service, or, where no charge applied, to the quote value in dispute.
9. Changes to terms
We may update these Terms and Conditions at any time. The most current version will always be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised terms.
10. Contact
Questions about these terms? Reach us at info@askmauriceheatingandcooling.com or (516) 271-3513. Ask Maurice Heating & Cooling, 14 Mahopac Road, West Hempstead, NY 11552.